60 Day Satisfaction Guarantee

Effective September 1st, 2026 – Version 1.0

Mobilizz Inc. (the “Company”) will refund your purchase and cancel your Mobilizz Agreement (defined below) without penalty if you are not satisfied with our telematics equipment or services. To qualify, you must submit a written request within 60 days of your Agreement Date and meet the conditions below.

1. Definitions

The following terms have the meanings set out below throughout this Guarantee:

1. “Agreement Date” means the effective date of the Mobilizz Agreement.
2. “Equipment” means telematics hardware, devices, and accessories purchased from the Company.
3. “Guarantee Period” means the 60 calendar days beginning on the Agreement Date.
4. “Mobilizz Agreement” means the first agreement under which the Company supplies Equipment and/or Services to you.
5. “Services” means telematics subscriptions, software, data services, and related offerings provided by the Company.
6. “Reseller Agreement” means any agreement under which the Company supplies products or services as a reseller of a third-party supplier.

2. Eligibility

This Guarantee applies to purchases made directly from the Company through its website, authorized sales representatives, or direct sales channel. It does not apply to purchases made through unauthorized third-party resellers. To qualify, the customer must:

1. submit a written request within the Guarantee Period;
2. have a genuine, material concern with the Equipment or Services – requests made in bad faith are not covered; and
3. not be in breach of the Mobilizz Agreement from the time of the request through to the provision of any refund. Where a refund of Equipment costs is sought, the return conditions in Section 4 must also be satisfied.

3. Making a Claim

Contact Customer Service in writing at [email protected] before the Guarantee Period expires. Your request must include your name, contact information, proof of purchase, Equipment serial number(s) if applicable, and a brief description of your concern. We will acknowledge receipt within five business days. To protect customers from administrative delays, the Guarantee Period is tolled from the date of a timely written request until the Company issues its acknowledgment.

4. Equipment Return Conditions

To receive a refund on Equipment, returned items must be in their original condition with only ordinary evaluation wear, free from damage or unauthorized modifications, and accompanied by proof of purchase. Original accessories and packaging should be included where reasonably practicable.

The Company will inspect returned Equipment and notify the customer within 10 business days of receipt if the return does not meet these conditions. In that case the Company may offer a partial refund or decline the Equipment portion of the claim. A failed Equipment return does not affect any refund otherwise owing for Services.

5. Refunds

Refunds will be processed within 60 days of the later of: (a) receipt of returned Equipment and confirmation that the return conditions are met; or (b) receipt of a compliant written cancellation request. Service refunds will be processed within 60 days of receipt of a compliant written request. Refunds are issued to the original payment method unless otherwise agreed in writing.

Shipping and handling fees are non-refundable unless the return results from a defect or error on the Company’s part. Return shipping costs are the customer’s responsibility unless the Company’s return authorization specifies otherwise.

Canadian customers: where provincial consumer protection legislation requires a shorter refund timeline, that timeline applies.

6. What Is Not Covered

This Guarantee does not cover:

1. Equipment damage from misuse, neglect, unauthorized modifications, accidents, or use contrary to the Company’s instructions.
2. Promotional, free-trial, or complimentary items unless a separate written agreement expressly provides otherwise.
3. Requests submitted after the Guarantee Period expires.
4. Requests submitted in bad faith.
5. Claims to which Section 7 applies and where the underlying supplier has denied the corresponding claim.
6. Requests that are excessive, unreasonable or disproportionate to the issues raised, as determined in our sole discretion (for example, where a customer orders a very large number of devices and then seeks to use this Guarantee).

7. Reseller Limitation

Where the Company acts as a reseller, this Guarantee is subject to the terms of the applicable Reseller Agreement. The Company will use commercially reasonable efforts to obtain a corresponding return, cancellation, or refund from its supplier on the customer’s behalf. If the supplier expressly denies the claim or is not contractually obligated to grant it, the Company’s obligation under this Guarantee for the affected Equipment and/or Services is reduced accordingly and may be voided.

The Company will notify the customer in writing following the customer’s written request if this limitation applies and will identify the affected items. This limitation does not restrict any rights the customer holds under applicable consumer protection or statutory law.

8. Limitation of Liability

A refund under this Guarantee is the customer’s sole remedy under these terms. The Company’s liability is limited to the amounts actually paid for the eligible Equipment and/or Services. To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, consequential, or punitive damages of any kind arising from this Guarantee. Nothing in this section limits liability that cannot be excluded under applicable law.

9. Statutory Rights

This Guarantee is in addition to, and does not limit, any rights available under applicable law. Where a statutory remedy is more favourable to the customer, that remedy applies.

Canadian customers may have additional rights under the Consumer Protection Act, 2002 (Ontario), the Consumer Protection Act (Quebec, which may include a 15-day cooling-off right), the Business Practices and Consumer Protection Act (BC), the Consumer Protection Act (Alberta), and the Canada Consumer Product Safety Act.

U.S. customers may have additional rights under the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–et seq.) and applicable state consumer protection and implied warranty laws. This Guarantee constitutes a “limited warranty” under that Act. Implied warranties on consumer products are not disclaimed to the extent prohibited by state law.

11. Governing Law

This Guarantee is governed by the laws governing the Mobilizz Agreement, without regard to conflict-of-law principles. Quebec customers: mandatory consumer protection provisions under Quebec law apply and are not displaced by this choice of law. Disputes that cannot be resolved informally through Customer Service may be pursued through available legal channels. Nothing in this section prevents a customer from contacting their applicable consumer protection authority.

12. General

The Company may amend this Guarantee at any time. Amendments will not apply retroactively to agreements entered into before the amendment’s effective date. The current version is available at [https://mobilizz.com/60-day-satisfaction-guarantee/].